Marshall County Job Description

Dispatcher

 

 

Department:          Sheriff                                                   Job Code:      760

Reports To:           Lieutenant                                            DOT Ref.: 379.362-010

Date:                      November 2007

FLSA:                    Non-Exempt

 

Summary

 

Receives calls from the public and responds by dispatching officers to scene.  Receives calls from other police agencies and provides appropriate information.  Assist in processing inmates.  Check on and send information to dispatched officers.  Creates and maintains files.  Performs criminal history checks and maintains Criminal History Log.  Maintains other logs and enters various kinds of information into computer.  Maintain security of dispatch areas.  Shift work required.

 

Essential Job Functions

 

A.  Receive and make calls and processes them

  1. Receive calls from the public and respond appropriately, often dispatching officers
  2. Receive calls from other police agencies and provide requested information
  3. Perform criminal history checks at request of dispatched officers and respond with results
  4. Call dispatched officers to give them needed information and check on their status

 

B.  Prepare and maintain a variety of records and files

  1. Perform and maintain bond paperwork
  2. Enter information into Intox Log
  3. Enter inmate information, warrants and arrest tickets into computer as required
  4. Enter information into Criminal History Log
  5. Maintain radio log
  6. Compare warrants with NCIC entries and entry correct information

 

C.  Miscellaneous other duties

  1. Perform OLN checks
  2. Cooperate with other agencies statewide
  3. Keep unauthorized persons out of dispatch area
  4. Train new employees
  5. Prepare written reports on incidents personally witnessed
  6. Monitor surveillance cameras
  7. Maintain radio room equipment by controlling doors electronically

 

Knowledge, Skills and Abilities

 

  1. Knowledge of basic mathematics sufficient to complete routine forms
  2. Knowledge of general office procedures, filing systems and equipment
  3. Knowledge of SOP Book for Dispatchers, Criminal History and Warrant Logs and memos from Sheriff, Chief Deputy, or supervisor related to dispatch
  4. Ability to communicate effectively orally with co-workers, supervisors and the public
  5. Ability to read and write sufficiently to complete required reports
  6. Ability to read materials related to the dispatch function
  7. Ability to work independently without close supervision
  8. Ability to use computers effectively
  9. Ability to use complex communication systems
  10. Ability to use dispatch radio

 

 

Minimum Qualifications

 

High school diploma or a GED certificate.  Clerical experience and/or experience in emergency communications preferred.  Shift work required. 

 

 

 

                This job description should not be interpreted as all inclusive.  It is intended to identify the major responsibilities and requirements of this job classification.  All incumbents may not perform all of the job duties listed, and some incumbents may perform some duties, which are not listed, and all incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.